Resume Example
Customer Success Manager Resume Example
A CSM resume is measured on retention, expansion, and customer health. Lead with net revenue retention, churn reduction, and the book of business you owned.
Tailor My Customer Success Manager Resume Free →Key skills for a Customer Success Manager resume
Account managementOnboardingRetention / churnUpsell / expansionCRM (Gainsight / Salesforce)QBRsCustomer health scoringStakeholder managementSaaS
ATS keywords recruiters scan for
Applicant tracking systems filter resumes by matching them against the job description. Work these terms into your resume naturally — only where they're true of your experience:
customer success managerCSMretentionchurnnet revenue retentionupsellonboardingQBRGainsightSaaS
Example bullet points
Good customer success manager bullets pair a strong verb with a quantified result. Adapt these to your own numbers:
- Owned a $6M book of business, achieving 118% net revenue retention and 4% logo churn.
- Drove $900K in expansion revenue through structured QBRs and proactive adoption plans.
- Cut time-to-value 30% by redesigning the onboarding journey.
Common mistakes to avoid
- No retention, churn, or expansion numbers.
- Describing support tasks instead of revenue and health outcomes.
- Omitting the CSM platform and book size the JD wants.
Turn this into your resume
Paste your resume and a customer success manager job description — resuFresh rewrites your bullets, summary, and skills to match the role and scores it against the ATS.
Try resuFresh Free →