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Resume Example

Customer Service Representative Resume Example

A customer service resume must prove you keep customers happy at volume. Quantify tickets handled, CSAT/NPS, and resolution times, and show fluency in the help-desk tools the role uses.

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Key skills for a Customer Service Representative resume

Customer supportZendeskCRMConflict resolutionLive chatTicketingProduct knowledgeDe-escalationMultitaskingBilingual (a plus)

ATS keywords recruiters scan for

Applicant tracking systems filter resumes by matching them against the job description. Work these terms into your resume naturally — only where they're true of your experience:

customer serviceCSATZendeskcall centerticket resolutioncustomer satisfactionCRMSLAescalationsupport

Example bullet points

Good customer service representative bullets pair a strong verb with a quantified result. Adapt these to your own numbers:

  • Resolved 60+ tickets/day at a 96% CSAT, 8 points above the team average.
  • Cut average handle time 25% by building a canned-response library adopted team-wide.
  • De-escalated high-risk accounts, retaining $210K in at-risk annual revenue.

Common mistakes to avoid

  • No metrics — CSAT, volume, and resolution time are the whole story here.
  • Generic "helped customers" phrasing with no scale or tooling.
  • Leaving off the specific platforms (Zendesk, Intercom, Salesforce) named in the JD.
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Keep going

ATS checker for customer service representatives →Customer Service Representative cover letter example →Customer Service Representative interview questions →Free resume templates →
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