Resume Example
IT Support Specialist Resume Example
Help desk and IT support resumes are screened on the job title and a short list of systems. The same job is posted as help desk, service desk, desktop support, or IT support specialist, and many ATS searches include that title. Name the ticketing tool you actually used — ServiceNow, Jira Service Management, Zendesk — plus Active Directory, Microsoft 365, and any certification you hold, written exactly (CompTIA A+, Network+, ITIL Foundation).
Tailor My IT Support Specialist Resume Free →Key skills for a IT Support Specialist resume
ServiceNowJira Service ManagementActive Directory / Entra IDMicrosoft 365Windows 10/11 supportIntuneNetworking basics (DNS, DHCP, VPN)Remote supportCompTIA A+ITIL Foundation
ATS keywords recruiters scan for
Applicant tracking systems filter resumes by matching them against the job description. Work these terms into your resume naturally — only where they're true of your experience:
help deskIT supportservice deskdesktop supportServiceNowActive DirectoryMicrosoft 365ticketingSLACompTIA A+
Example bullet points
Good IT support specialist bullets pair a strong verb with a quantified result. Adapt these to your own numbers:
- Closed about 40 ServiceNow incidents a week for a 500-person office, most of them on the first contact.
- Created and disabled accounts in Active Directory and Entra ID, including Microsoft 365 licenses and VPN access.
- Wrote a one-page password and MFA guide that cut repeat unlock tickets from new hires.
Common mistakes to avoid
- Using only "help desk" when the posting says "IT support specialist" or "service desk analyst".
- Writing "troubleshot hardware and software" without naming ServiceNow, Active Directory, or Microsoft 365.
- Listing A+ or ITIL without the vendor name, so a search for "CompTIA" or "ITIL Foundation" misses it.
Turn this into your resume
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